True or false: Chemtrec IS NOT able to provide assistance to responders if the name of the shipper or manufacturer is not known

• A. True
• B. False
• C. Not sure
• D. Only if the material is listed

Answer: (B)

Chemtrec provides emergency response information based on what the material is, not who shipped it. You can get their help even if the name of the shipper or manufacturer isn’t known. When you call, you can give whatever identifier you have—the proper shipping name, a UN number, or the chemical’s name on the label—and Chemtrec can look up hazard info and provide guidance on PPE, isolation distances, spill control, and medical considerations. Relying on the material’s identity rather than the shipper/manufacturer is what lets responders get timely, relevant assistance.

If you can’t identify the material at all, there may be limits, but the service is not dependent on knowing the shipper or manufacturer.